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Staff Command Center
Monitor live queues, workload, urgent work, aging, and SLA risk.
New staff operations experience
Give every staff member a clearer view of what needs attention.
ChimeBuddy brings staff messaging, all-department service requests, live ticket queues, resident communication, events, reminders, and facility operations into one coordinated platform.
π‘ Built for faster handoffs, clearer ownership, and better resident follow-through.
The ChimeBuddy Story
A day in the life of a more connected community.
See how residents, staff, and everyday moments come together when communication, engagement, and support live in one simple experience.
Resident connection
Faster staff follow-through
One connected platform
Press play to experience ChimeBuddy in action.
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One connected workspace for daily staff operations
From a quick message to a facility-wide service trend, staff can see the right information and take the next action without losing context.
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All-Department Tickets
Route requests across Front Desk, Nursing, Maintenance, Dining, and more.
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Staff Photo Messaging
Share photos and visual context in staff conversations.
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Team Rooms
Coordinate departments in organized staff-only spaces.
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Smart Quiet Hours
Delay routine notifications while allowing urgent exceptions.
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Facility Admin Portal
Open connected administrative tools from one protected dashboard.
Staff Operations
A staff command center built around faster follow-through.
Give every department a shared view of current demand, ownership, urgent work, aging tickets, service targets, and team performance β without forcing staff to chase updates across separate systems.
See demand immediately
Live queue cards show active, assigned, unassigned, urgent, overdue, and SLA-breached work at a glance.
Clarify ownership
Staff can claim, assign, reassign, and transfer tickets so responsibility is visible instead of assumed.
Protect response times
SLA health, due dates, ticket age, and overdue filters surface risks before requests are forgotten.
Improve with reporting
Created-versus-resolved trends, department volume, status mix, and aging reports reveal where workflows need attention.
Ticket Management
Keep the full request history, next action, and resident communication together.
Each ticket becomes a clear operational record. Staff can update status, set due dates, resolve work, review the timeline, send public replies, and add staff-only notes without losing context.
- Route requests to Front Desk, Nursing, Transportation, Maintenance, Housekeeping, Security, Dining, and other teams
- Separate resident-visible replies from internal staff notes
- Preserve a time-stamped conversation and action history
- Use priority, due dates, ownership, and SLA indicators to focus the right work first
Facility Administration
One clean portal for the people and workflows behind the app.
Facility administrators can move between connected operational tools from one protected dashboard instead of relying on the standard WordPress menu.
π₯ People & users
π Help tickets
π Event reminders
π Location safety
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Events & registrations
π Visitor check-ins
FD
Front Desk TeamStaff-only conversation
Can someone confirm the repair location?
Photo attached
Shared with staff only
Got it β Iβll add this to the ticket.
οΌ PhotoWrite a messageβ¦β€
Smart Quiet Hours
πScheduled automaticallyChoose start time, end time, and active days.
πMute or delayControl whether routine notifications wait until morning.
π¨Urgent exceptionsAllow priority messages to bypass quiet hours.
Respect rest without letting important communication disappear.
Staff can help residents configure quiet-hour schedules that reduce routine interruptions overnight while preserving urgent communication and delivering delayed notifications at a more appropriate time.
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9:00 PMQuiet hours begin
Smart Quiet HoursOn
9:00 PMβ7:00 AM
MTWTFSS
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Routine updatesDeliver at 7:00 AM
Delayedπ¨
Urgent staff alertAllowed immediately
AllowedβοΈ
7:00 AMQueued updates arrive
Communication
Keep direct messages, team rooms, and resident updates organized.
- Send direct messages to residents or staff
- Use staff-only rooms for department coordination
- Share updates and photos without switching tools
- Keep operational conversations connected to the people involved
- Reduce missed information across shifts and departments
Events & Activities
From finding an event to knowing who is attending.
Residents can browse activities, register, and receive reminders, while staff can review registrations and plan with confidence.
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Browse upcoming events
Clear dates, times, and registration details
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Keep residents informed
Registered events appear with their reminders
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See registrations at a glance
Staff can review attendee status and totals
Simple resident registration
Built-in event reminders
Clear staff attendee lists
Amenity Reservations
Make every community amenity easier to reserve.
Residents can browse spaces, services, and equipment, choose an available resource and time, and keep upcoming reservations organized in one place. Staff manage the entire process from the ChimeBuddy admin portal.
Minute, hourly, or daily bookings
Instant confirmation or approval
Multiple resources per amenity
Upcoming reservations
For residents
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A clear booking journey from discovery to confirmation.
Senior-friendly screens make it simple to find the right amenity, understand the booking policy, select a resource, and reserve an available time.
BrowseSearch by category, space, service, or equipment.
Choose a timeSelect the date, duration, and available resource.
ReserveReceive confirmation instantly or submit for staff approval.
- Upcoming and requested reservations stay visible in the app
- Booking policies are shown before a resident selects a time
- Works for courts, guest suites, fitness spaces, equipment, and more
For staff
One dashboard for requests, bookings, and reporting.
Staff can review upcoming reservations, approve requests, create manual bookings, update statuses, handle cancellations, and see amenity activity without leaving the ChimeBuddy portal.
β Approvals
οΌ Manual bookings
β» Status updates
β₯ Reports
Learn More About Amenity Reservations β
See more about Amenity Reservations
Dining Reservations
Manage dining reservations across one or multiple locations.
Residents can request a table in the main dining room, a bistro, or another on-campus restaurant, while staff confirm requests, manage capacity, and keep every reservation organized inside ChimeBuddy.
Staff-confirmed reservations
Multiple dining locations or restaurants
Party size and guest support
Flexible location setup
3 active
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Main Dining Room Breakfast, lunch, and dinner service
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Garden Bistro Casual dining, coffee, and snacks
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Private Dining Family meals and special occasions
Reservations confirmed by staff
For residents
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A familiar request flow that feels simple and senior-friendly.
Residents can choose a dining location, pick a date and time, add a party size or guests, and quickly see whether a reservation is pending or confirmed.
Choose a locationSelect the dining room, bistro, or restaurant you want to visit.
Pick a timeChoose the dining time, party size, and any guest details.
Send the requestDining staff confirm the reservation and keep residents updated in the app.
- Supports one dining room or multiple dining venues across the community
- Helpful status updates show whether a request is pending, confirmed, or completed
- Ideal for standard meal service, special events, and family dining reservations
For staff
Review requests, manage capacity, and oversee every dining location.
The ChimeBuddy admin portal gives staff one place to confirm or decline requests, create manual reservations, manage dining locations, and keep reminder status visible for each booking.
β Confirm or decline
οΌ Manual reservations
β Multiple locations
π Reminder visibility
Front Desk notified
Visitor Management
A simpler welcome for visitors and staff.
Guests check in through a clear, facility-friendly form. ChimeBuddy then creates a Front Desk ticket with the visitor, resident, room, party size, and visit details so staff can respond quickly.
- Fast self-service visitor check-in
- Resident and room information captured
- Front Desk ticket created automatically
- Staff can review, update, and resolve the visit
Optional Location Safety
Safety awareness without continuous tracking.
If enabled by both the resident and facility, ChimeBuddy can provide arrival and departure alerts at the facility boundary. The feature is optional, permission-based, and designed with privacy in mind.
- Optional and permission-based
- Arrival and departure awareness
- Facility boundary only
- No continuous location tracking
Family Portal
Give families a secure window into daily life.
ChimeBuddy helps loved ones stay informed without adding more phone calls to the front desk. Families can see community updates, activity signups, selected safety information, requests, documents, and visit-related reservations from one inviting portal.
Peace-of-mind dashboard
Read-only announcements
Document acknowledgments
Visit planning tools
Community updates
Families can follow important facility announcements and daily updates.
Activity visibility
Show event signups, upcoming activities, and engagement highlights.
Front Desk requests
Family members can send non-emergency messages through staff tickets.
Documents & acknowledgments
Share documents, collect typed-name acknowledgments, and track completion.
Learn More About the Family Portal β
See the Family Portal in a Demo
Todayβs Snapshot
Gina's Day
No active safety alerts. One announcement update.
Buddy
SafetyActive
Activity1 signup
Documents1 pending
Visits2 upcoming
Announcements1 new
Dining room hours updated for Friday.
RequestsOpen
Message the Front Desk about a visit or general question.
DocumentsPending
Resident Agreement is ready for family acknowledgment.
Acknowledge
Guest suite booking
Families can plan visits with approved community amenities.
Permission based
Facilities control what each family role can see or do.
For families
More reassurance, fewer unanswered questions, and a simple way to stay involved.
For communities
Fewer routine calls, clearer document follow-up, and better family communication.
For privacy
Resident links, role-based permissions, and family-safe visibility controls.
Ready to give staff a faster, clearer way to work?
See how ChimeBuddy connects communication, service requests, reporting, resident support, and facility administration in one staff-friendly experience.