- Support Email: support@chimebuddy.com
- Facility Admin Email (optional): admin@chimebuddy.com
- Hours: Mon–Fri, 9am–5pm (Central)
Common help topics
- Login issues: Confirm your facility code (if applicable) and try resetting your password.
- Notifications: Check iOS notification settings and in-app notification preferences.
- Location features: Location is optional and only used when enabled. If you want safety alerts when the app is closed, iOS may require “Always” permission.
- Report a problem: Email us with your device type (iPhone/Android), app version, and a short description.
For App Review / Demos
If you need a demo account or setup instructions, contact us and we’ll provide:
- a test login (non-sensitive)
- steps to access key features